We understand that delays and cancellations are often unavoidable, and we maintain a flexible approach wherever possible. Because of this, our availability is very variable and often changes at the last moment. Whether you would like to benefit from the flexibility of a provisional booking, or guarantee we will keep time available, is entirely up to you.
Provisional Bookings
Work can be ‘pencilled in’ at any time, to provide awareness of a possible project. Wherever possible, we will work around it or check in with you, however, this time will not be reserved and may subsequently be filled without informing you.
Provisional bookings will not incur a charge for cancellations or delays.
Firm Bookings
Cancellations made within 12 hours of the start time (includes no-shows) will be charged at 50% of the booked time.
If work is delayed with less than 6 hours’ notice, the full hourly fee will be applied for the booked time slot.
Please note that there are likely to be adjacent bookings so significant delays may result in us not being able to accommodate the task in full, or at all.
Same Day Bookings, Evenings, or Weekends
A 40% surcharge will apply to hourly rate on the following:
Out of hours time defined as 6pm-8am GMT/BST Mon-Fri, weekends, and bank holidays (to be used only with prior agreement).
Urgent jobs defined as any job over 2 hours in duration with a same-day deadline, booked less than 24 hours in advance.